Technology Support Engineer

Accenture in India; Jaipur; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Accenture in India seeks a Technology Support Engineer to resolve incidents across enterprise network components and implement RFCs to maintain operational stability. You will collaborate with vendors and service management teams to analyze and resolve issues.

The role covers LAN/WAN/WLAN operations with hands-on experience in Cisco, Juniper, and Aruba devices, supporting medium to large-scale networks and delivering L2/L3 support with changes and documentation.

Qualifications

• Bachelor's degree in CS/IT/Electronics or equivalent.
• 4–6 years of enterprise network operations experience.
• Strong knowledge of OSI/TCP-IP, routing, and switching.
• Experience with Cisco, Juniper, and Aruba devices and WLAN.

Responsibilities

• Network Operations & Support: Administer LAN, WAN, and WLAN.
• Monitor performance, availability, and capacity using network tools.
• Provide L2/L3 troubleshooting for routing, switching, and wireless issues.
• Routing & Switching: VLAN, STP, EtherChannel; OSPF/BGP routing.
• Wireless Networking: Aruba/Cisco wireless controllers and APs; RF optimization.
• Incident, Problem & Change: Handle incidents and changes per process.
• Documentation: Update runbooks and network documentation.

Skills

Network Infrastructures

SD-WAN Operations

OSI/TCP-IP model

OSPF

BGP

VLAN

STP

VTP

Cisco Routing

Juniper Routing

Aruba WLAN

802.11 protocols

RADIUS/TACACS

RF troubleshooting

Python/Ansible basics

Education

Bachelor's Degree in Computer Science / IT / Electronics or equivalent

Tools

SolarWinds

Splunk

Python/Ansible basics

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

Network Infrastructures

Good to have skills

SD-WAN Operations

Minimum Experience

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Role Summary

The Network Engineer is responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, including routing, switching, and wireless environments. The role involves working in medium to large-scale networking environments, providing L2/L3 level support, executing changes, and ensuring network stability and performance.

Key Responsibilities

• Network Operations & Support: Perform day-to-day administration of LAN, WAN, and WLAN infrastructure.
• Monitor network performance, availability, and capacity using network tools.
• Provide L2/L3 troubleshooting for incidents across routing, switching, and wireless domains.
• Routing & Switching (Cisco,Juniper): Configure and troubleshoot VLANs, STP, EtherChannel; Layer 3 routing (OSPF, BGP, static routing); Support Cisco and Juniper devices (routers, switches, SD-WAN if applicable).
• Wireless Networking (Cisco / Aruba): Manage and troubleshoot wireless networks: Aruba Controllers, Access Points, Aruba Central; Cisco Wireless Controllers (WLC) and APs; Handle SSID configuration, RF optimization, authentication issues, and roaming problems; Ensure wireless coverage and redundancy for enterprise environments.
• Incident, Problem & Change Management: Handle incidents, service requests, and problem tickets within SLA timelines; Perform root cause analysis (RCA) for recurring issues; Execute standard and emergency network changes as per change management process.
• Network Infrastructure & Implementation: Support deployment and configuration of new network devices; Assist in network upgrades, migrations, and transformations (e.g., Aruba to Juniper or Cisco upgrades); Validate network connectivity and performance post-implementation.
• Documentation & Compliance: Develop and maintain network documentation, SOPs, and runbooks; Ensure compliance with enterprise security and operational policies; Update knowledge base and share best practices across teams.

Required Skills & Technical Expertise

Core Networking

• Strong understanding of OSI/TCP-IP model
• Routing protocols: OSPF, BGP
• Switching technologies: VLAN, STP, VTP, trunking

Vendor Technologies

• Cisco: Routing, Switching, Wireless, DNAC (preferred)
• Juniper: JUNOS CLI, Routing, Switching
• Aruba: WLAN Controllers, Aruba Central, Access Points

Wireless Technologies

• 802.11 protocols (a/b/g/n/ac/ax)
• RF fundamentals and troubleshooting
• AAA (RADIUS, TACACS), WLAN security

Tools (Good to Have)

• Monitoring tools like SolarWinds, Splunk, or similar
• Network automation basics (Python/Ansible – optional)

Qualifications

• Bachelor s Degree in Computer Science / IT / Electronics or equivalent
• 4–6 years of experience in enterprise network operations/support role

Certifications (Preferred)

• Cisco Certified Network Associate (CCNA)
• Juniper JNCIA / JNCIS (preferred)
• Aruba Certified Mobility Associate (ACMA) – optional