Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture in India is seeking an Application Tech Support Practitioner in Bengaluru to act as the ongoing interface between the client and the system, ensuring high-quality operation and reliability of our advanced networks. This role requires strong communication and a deep understanding of network infrastructures to maintain system performance.

You will independently function as an SME, collaborate with cross-functional teams, and document issues and resolutions while contributing to process

Qualifications

• Must To Have Skills: Proficiency in Network Infrastructures.
• Minimum 3 years of experience in Network Infrastructures.
• Educational qualification: 15 years full time education.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and client satisfaction.
• Document and communicate technical issues and resolutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and knowledge base.
• Support junior team members by sharing knowledge and providing guidance.

Skills

Network Infrastructures

Education

15 years full time education

Job description

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the continuous link between the client and the system or application. This role is committed to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client concerns and thoughtfully develops solutions grounded in thorough understanding of the product, fostering a seamless user experience and supporting system reliability throughout daily interactions.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and client satisfaction.
• Document and communicate technical issues and resolutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and knowledge base.
• Support junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong understanding of network architecture, protocols, and troubleshooting techniques.
• Experience with monitoring and maintaining network performance and security.
• Ability to analyze and resolve complex network-related issues efficiently.
• Familiarity with network hardware components and configuration management.
• Skilled in collaborating with technical teams to implement infrastructure improvements.

Additional Information:

• The candidate should have minimum 3 years of experience in Network Infrastructures.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.