Technology Support Engineer

Accenture PLC; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture PLC in Bengaluru is seeking a Technology Support Engineer to resolve incidents across multiple business system components and maintain operational stability. The role involves leading RFCs, updating knowledge base articles, and collaborating with vendors and internal service management teams to drive effective resolutions.

Candidates should have 12+ years of experience with Talend Data Catalog Solutions and 15 years of full-time education, plus strong problem-solving and

Qualifications

• Must have proficiency in Talend Data Catalog Solutions.
• Strong experience with change management and incident resolution.
• Minimum 12 years of experience required.

Responsibilities

• Collaborate with teams and guide the SME to drive decisions.
• Lead team decisions and document operational processes.
• Ensure alignment between stakeholders and technical teams on issue resolution.
• Support junior members with knowledge sharing.

Skills

Talend Data Catalog Solutions

Apache CXF

Education

15 years full time education

Job description

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Talend Data Catalog Solutions

Good to have skills : Apache CXF

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary : As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and ensuring that updates to knowledge resources are accurate and helpful for troubleshooting. Collaboration with external vendors and internal service management teams is a key part of the daily routine, focusing on analyzing issues and driving effective resolutions to support business continuity and operational excellence.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to document and improve operational processes to enhance team efficiency.
• Facilitate communication between technical teams and stakeholders to ensure alignment on issue resolution and project goals.
• Support junior team members by providing guidance and sharing knowledge to foster professional growth.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Talend Data Catalog Solutions.
• Good To Have Skills: Experience with Apache CXF.
• Strong problem-solving abilities with a focus on identifying root causes and implementing effective solutions.
• Experience in managing and executing Requests for Change to minimize operational disruptions.
• Ability to collaborate effectively with vendors and cross-functional teams to resolve complex technical issues.
• Familiarity with maintaining and updating knowledge base articles to support troubleshooting and knowledge sharing.

Additional Information

• The candidate should have minimum 12 years of experience in Talend Data Catalog Solutions.
• This position is based at our Bengaluru office.
• 15 years full time education.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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