Application Support Engineer

8113 ASOL- Bangalore 7 SEZ Company; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture Bengaluru office is seeking an Application Tech Support Practitioner who acts as a key liaison between clients and applications. You will troubleshoot issues, understand client needs, and design tailored resolutions to enhance client satisfaction and system performance.

You will be the SME guiding the team, collaborating across groups and driving incident resolution while ensuring quality service and ongoing improvement in processes and tools.

Qualifications

• Must To Have Skills: Proficiency in Configuration Database & CI Management.
• Good To Have Skills: Experience with ITIL framework.
• Strong understanding of application support processes and methodologies.
• Familiarity with incident management and problem resolution techniques.
• Experience in using monitoring tools to ensure system reliability.

Responsibilities

• SME for the team; guide and oversee work.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions to enhance team knowledge and skills.
• Monitor and evaluate team performance to ensure alignment with project goals.

Skills

Configuration Database & CI Management

ITIL

Application support processes

Incident management

Monitoring tools

Education

15 years full time education

Tools

Monitoring tools

Job description

Summary

As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will require a deep understanding of the products and services offered, allowing you to design tailored resolutions that enhance client satisfaction and system performance.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions to enhance team knowledge and skills.
• Monitor and evaluate team performance to ensure alignment with project goals.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Configuration Database & CI Management.
• Good To Have Skills: Experience with ITIL framework.
• Strong understanding of application support processes and methodologies.
• Familiarity with incident management and problem resolution techniques.
• Experience in using monitoring tools to ensure system reliability.

Additional Information

• The candidate should have minimum 5 years of experience in Configuration Database & CI Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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