Technology Support Engineer

Accenture; Khordha; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in Bhubaneswar is seeking a Technology Support Engineer to resolve incidents and problems across multiple business system components and maintain operational stability. The role involves creating and implementing RFCs, updating knowledge base articles, and collaborating with vendors and service management teams to analyze and resolve issues that affect business continuity.

You will mentor junior team members and monitor system performance to identify risks to stability, contributing to

Qualifications

• Minimum 5 years of experience in IT incident and problem management.
• 15 years of full-time education required.
• Experience with change management processes including RFCs and knowledge base updates.

Responsibilities

• Collaborate with multiple teams to resolve incidents and problems.
• Coordinate with vendors and stakeholders to facilitate issue resolution and service improvements.
• Lead efforts to document and update knowledge base articles for troubleshooting.
• Support junior team members and contribute to team decisions.

Skills

NEXThink

Education

15 years full time education

Job description

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : NEXThink
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams and platforms.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and internal stakeholders to facilitate issue resolution and service improvements.
• Lead efforts to document and update knowledge base articles to support efficient troubleshooting and knowledge sharing.
• Monitor system performance and proactively identify potential risks to operational stability.
• Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional & Technical Skills

• Must To Have Skills: Proficiency in NEXThink.
• Experience in incident and problem management within complex IT environments.
• Strong skills in change management processes including creation and implementation of Requests for Change.
• Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
• Familiarity with maintaining and updating knowledge base documentation to support operational efficiency.
• Capability to analyze system performance data and identify areas for improvement.

Additional Information

• The candidate should have minimum 5 years of experience in NEXThink.
• This position is based at our Bhubaneswar office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.