Technology Support Engineer

Accenture PLC; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture PLC in Hyderabad is seeking a Technology Support Engineer to resolve incidents and problems across multiple business systems, implement RFCs, and update knowledge bases to aid troubleshooting. You will collaborate with vendors and service management teams to ensure timely, stable operations.

The role requires at least 5 years of PHP experience and 15 years of full‑time education, with TYPO3 CMS as the primary skill and exposure to MySQL, HTML/CSS/JS, Composer, Git, and Docker/DDEV

Qualifications

• Minimum 5 years of experience in PHP development.
• Strong knowledge of TYPO3 CMS and PHP.
• Exposure to MySQL, HTML/CSS/JS, and Docker/DDEV local development.
• 15 years of full-time education required.

Responsibilities

• Resolve incidents and problems across multiple business system components.
• Create and implement RFCs and update knowledge base articles.
• Collaborate with vendors and service management teams for issue resolution.
• Lead documentation efforts and support knowledge resources.

Skills

PHP

TYPO3 CMS

MySQL

HTML/CSS/JS

Composer

Git

Docker/DDEV

Education

15 years full time education

Tools

TYPO3 CMS

PHP

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

PHP (Programming Language)

Good to have skills

Hyper Text Markup Language (HTML)

Experience

Minimum 5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing Requests for Change to improve system functionality and updating knowledge base articles to facilitate efficient troubleshooting. Collaboration with vendors and service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting multiple teams across the organization.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and internal stakeholders to ensure timely resolution of technical issues.
• Lead efforts to document processes and update knowledge resources to enhance team efficiency.
• Support junior team members by providing guidance and facilitating skill development.

Professional & Technical Skills

IMP : Primary skill: TYPO3 CMS and PHP

Secondary/Good to have skill: MySQL, HTML/CSS/JS, Composer, Git, and Docker/DDEV-based local development

Core Technical Proficiency

• Must To Have Skills: Proficiency in PHP (Programming Language).
• Good To Have Skills: Experience with Hyper Text Markup Language (HTML).
• Strong understanding of server-side scripting and web application development.
• Experience in troubleshooting and resolving complex technical issues in multi-component systems.
• Familiarity with change management processes and incident management frameworks.
• Ability to collaborate effectively with cross-functional teams and external vendors.

Additional Information

• The candidate should have minimum 5 years of experience in PHP (Programming Language).
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.