Technician, Onsite Maintenance

Avispl; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

Avispl in Mumbai is seeking an onsite Maintenance Technician to support AV systems at customer sites. You will partner with customers, management, and global helpdesk to deliver world-class service and ensure seamless multimedia operations.

You will troubleshoot Cisco codecs, configure TMS templates, support digital signage, and assist with AV infrastructure design and event support. On-call rotations may apply to after-hours support.

Qualifications

• Experience with Cisco AV technologies and endpoints.
• Strong IP networking knowledge and routing basics.
• Certifications in AV (Avixa, Polycom etc.) are a plus.
• Proven ability to lead projects and coordinate teams.
• Experience supporting global events and high-profile deployments.

Responsibilities

• Assist AV projects manager with AV-related projects or installations.
• Act as primary support for troubleshooting multimedia infrastructures.
• Configure, troubleshoot and deploy Cisco codecs and TMS templates and Control Hub.
• Support digital signage and room booking panels.
• Troubleshoot DSPs for audio issues and support events.
• Provide AV engineering support and roadmap planning and design.
• Participate in on-call rotation for after-hours support.
• Upgrade and enhance multimedia capabilities based on network observations.
• Collaborate with Network and project teams and recommend solutions.

Skills

Cisco AV technologies

Cisco Endpoints

IP networking knowledge

Event support experience

Project management

Leadership

Tools

Cisco codecs

TMS templates

Control Hub

Crestron

Extron

Polycom Sound Structure

Job description

Job Summary

The AVI-SPL Onsite Maintenance Technician will work in partnership with the customer, management team, Global Helpdesk, and SIG teams to provide onsite support for AVI-SPL customers at customer site(s) with the end goal of delivering a world-class customer service experience.

Responsibilities

• Assist AV projects manager with AV-related projects or installations
• Act as primary support for troubleshooting all multimedia infrastructures
• Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS templates and control Hub
• Support of Digital signage and room booking panels
• Troubleshooting DSP s for audio issues
• Provide infrastructure support for global events
• Provide AV engineering support and roadmap planning and AV Infrastructure design
• Participate in an on-call rotation to provide after-hours emergency support
• Proactively fault-find and undertake upgrading/enhancing Multimedia capabilities
• Work closely with Network and project teams
• Recommend tactical and strategic solutions for video networking and collaboration capabilities

Skills and Abilities

• Experience with Cisco AV technologies and other AV technologies
• Background in configuring and troubleshooting Cisco Endpoints
• Comfortable in supporting global and high-profile events
• Extensive IP knowledge
• Industry-standard certifications (Avixa, Polycom Sound Structure, QSYS, Shure, Crestron, Extron, TMS, Control Hub, Appspace)
• Capable of leading the administration of multimedia infrastructure along with providing improvements based on observed and measured network behaviors
• Strong organizational and project management skills