Technician, Onsite Support

AVI-SPL India; Maharashtra; On-site; INR 300,000 - 500,000; Full time

Job summary

AVI-SPL India is looking for an Onsite Support Technician to provide direct support at customer sites. You will setup and troubleshoot audio/video systems, ensure preventative maintenance, and deliver client training.

The ideal candidate should have 1-2 years of audiovisual support experience, basic knowledge of signal flow for audio/video, and a valid driver’s license. Join AVI-SPL to enhance customer service excellence.

Qualifications

• 1 - 2 years of audiovisual support experience preferred.
• Ability to perform preventative maintenance tasks.
• Valid Driver’s License and motor vehicle record meeting AVI-SPL standards.

Responsibilities

• Setup/breakdown of conference spaces.
• Clean various AV equipment.
• Travel to various job sites as required.

Skills

Effective communication

Use of hand and power tools

Independent thinking

Basic computer knowledge

Knowledge of basic signal flow

Education

High School Diploma or equivalent

Formal education in Electronics or related field

Job description

The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

• Setup/breakdown of conference spaces to meet the customer's event needs
• Perform preventative maintenance task to help maintain customer spaces
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation as needed
• Perform support tasks in a timely and quality conscious manner
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Provide client training as needed
• Adhere to and understand local safety standards for all site duties
• Setup and troubleshoot various audio/video systems.
• Travel to various job sites as required

Other Duties Assigned As Needed Skills and Abilities

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience

• Minimum of 1 - 2 years of audiovisual support experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred