Audio Visual Technician

Astreya; Gurugram District; On-site; INR 360,000 - 600,000; Full time

Job summary

Astreya is seeking an AV Technician II to join our onsite team supporting a global client. You will install, troubleshoot, and maintain AV/VC systems, participate in high-profile events, and travel occasionally to client offices.

You will diagnose issues quickly, coordinate with cross-functional teams, and ensure timely delivery of AV services and presentations in corporate environments.

Qualifications

• High school diploma or GED with 2–5 years’ related experience or equivalent
• Ability to build productive internal and external relations
• Judgment within defined procedures to determine appropriate action
• Ability to think and work independently
• Strong wiring, termination, and installation techniques for AV equipment
• Excellent written and oral communication skills with strong customer service.
• Ability to read architecture, electrical, structural & AV drawings
• Ability to work day, evening or weekend shifts and travel to support distant events
• Must have a valid driver’s license and safe driving record

Responsibilities

• Participate in installation of AV equipment and displays including audio/video conferencing equipment, distributed audio, digital signage, control systems and presentation systems
• Install structured cabling: pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables
• Ensure SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs and coordinate with remote team for certification
• Assist with inventory management, including stock levels, returns (RMA) and DOA issues
• Follow client policies, standards or safety guidelines
• Engage in problem solving and troubleshooting during installations
• Perform equipment setups, breakdowns and troubleshoot during events
• Conduct pre-event checks as required
• Liaise with cross-functional teams and end users during events
• Interface with end users and vendors to address requests and requirements
• Identify and resolve issues impacting conference rooms

Skills

Customer service

Problem solving

Communication skills

Independence

Driver's license

Education

High school diploma or GED

Tools

AV equipment knowledge

Job description

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required

Scope

• Works on assignments that are moderately difficult, requiring judgment in resolving issu
• esRequires some instruction on new assignments and infrequent checks on daily wo

Your Roles and Responsibiliti

• es:Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation syste
• ms.Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cabl
• es.Ensure that SLAs and daily deliverables are met including ticket upda
• tesUpload Crestron control programs to control processors and work with remote program team on control system certificati
• on.Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issu
• es.Follow all policies, standards or safety guidelines that client requi
• resEngage in problem solving and troubleshooting of any issue that may arise during an installati
• on.Perform equipment setups, breakdowns and troubleshoot issues during even
• ts.Perform all necessary pre-event checks as requir
• ed.Liaise with cross-functional teams and internal users before and during even
• ts.Interface with end users and vendors to address requests and requiremen
• ts.Identify and solve issues that impact client conference roo
• ms.Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this posit

ion
Required Qualifications/Ski

• lls:High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experi
• enceBuilds productive internal and external working relations
• hipsExercises judgment within defined procedures and practices to determine appropriate ac
• tionAbility to think and work independe
• ntlyStrong understanding of wiring and termination skills as well as proper installation techniques of all AV equip
• mentExcellent written and oral communication skills and strong customer service sk
• illsUnderstanding of reading/understanding architecture, electrical, structural & AV systems draw
• ingsAbility to work day, evening or weekend shifts and travel to support a distant event if requ
• iredMust have valid driver’s license and safe driving re