Seller Support Advisor

Lumina Datamatics; Maharashtra; In loco; INR 300.000 - 600.000; Tempo pieno

Descrizione del lavoro

Lumina Datamatics Inc. in Maharashtra is hiring for a client support professional responsible for assisting clients via phone, email, or chat, and guiding sellers through sign-up and platform usage.

You will build strong relationships with existing partners to drive growth, identify upsell opportunities, and help maximize revenue while delivering clear, concise communications in English. This role suits candidates with 1–8 years of experience in ecommerce, strong problem-solving skills, and a

Competenze

• Fluent spoken English with ability to convey complex information clearly.
• 1–8 years of experience in client handling or onboarding in ecommerce/online sales.

Mansioni

• Provide exceptional customer support to clients via phone, email, or chat.
• Onboard new sellers by guiding them through sign-up and platform usage.
• Develop relationships with partners to drive sales growth and retention.
• Identify opportunities for upselling and cross-selling to increase revenue.

Conoscenze

English communication

Strumenti

Amazon Seller Central

A+ content tools

Descrizione del lavoro

Roles and Responsibilities :

• Provide exceptional customer support to clients through phone, email, or chat.
• Onboard new sellers onto the platform by guiding them through the sign-up process and ensuring they understand how to use the marketplace effectively.
• Develop strong relationships with existing partners to drive sales growth and retention.
• Identify opportunities for upselling and cross-selling products/services to increase revenue.

Job Requirements :

• 1-8 years of experience in client handling, client onboarding, or similar roles in e-commerce or online sales industries.
• Excellent communication skills in English (spoken) with ability to communicate complex information clearly.
• Strong understanding of e-commerce platforms, including marketplaces like Amazon FBA or A+ content creation tools.