Technical Support Proficient(L1/L2)

Inspiroz; Navi Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Inspiroz IT Service is hiring fresh graduates for the role of Technical Support Executive to start their IT career. The position is based at Ghansoli / MBP, Mahape with Rotational/US shift timings.

Freshers with IT/CS degrees are welcome to apply and grow in a customer-support environment. The role involves assisting customers, troubleshooting basic hardware, software, and networking issues, and maintaining clear issue documentation.

Qualifications

• Freshers with a degree/diploma in IT, Computer Science, or related field.
• Good communication and problem-solving skills.
• Basic understanding of computers, Windows, and networking.
• Willingness to work in rotational shifts.
• Eager to learn and build a career in IT Support.

Responsibilities

• Provide technical support and troubleshooting to customers/users.
• Resolve basic hardware, software, and networking issues.
• Handle support queries via phone, email, or other channels.
• Troubleshoot issues and escalate complex problems when required.
• Maintain documentation of technical issues and resolutions.

Skills

Good communication

Problem-solving

Willingness to learn

Education

Degree in IT/Computer Science

Job description

Just graduated and looking to start your IT career? Here’s your chance to get started! Inspiroz IT Service is hiring Freshers for the position of Technical Support Executive.

Location: Ghansoli / MBP, Mahape

Shift: Rotational/US Shift

Experience: Freshers / 0–2 Year

Key Responsibilities

• Provide technical support and troubleshooting assistance to customers/users
• Resolve basic hardware, software, and networking issues
• Handle support queries through phone, email, or other channels
• Troubleshoot issues and elevate complex problems when required
• Maintain proper documentation of technical issues and resolutions

Requirements

• Freshers with a degree/diploma in IT, Computer Science, or a related field
• Good communication and problem-solving skills
• Basic understanding of computers, Windows, and networking
• Willingness to work in rotational shifts
• Eager to learn and build a career in IT Support

No extensive experience? No problem! If you have the right attitude and are eager to learn, we want to hear from you!