IT Technical Support Professional

Crux; Chennai District; On-site; INR 152,000 - 182,000; Full time

Benefits offered by this job

Accommodation support

Performance-based salary revision

Job summary

Crux in Chennai is seeking an IT Support Engineer (L1/L2) to provide technical support to customers, troubleshoot issues, and assist with daily IT operations. The role includes exposure to inside sales, GTM activities, and opportunities to develop both technical and customer-facing skills.

The position requires a Bachelor’s degree or Diploma in CS/IT, willingness to work in a WFO setting in Chennai, and a rotation-based shift schedule. Freshers or candidates with IT support experience may apply.

Qualifications

• Proficient understanding of IT support and troubleshooting.
• Good knowledge of computer hardware, software and operating systems.
• Basic networking concepts advantageous.
• Strong verbal and written communication skills.

Responsibilities

• Provide L1/L2 technical support to users and customers.
• Troubleshoot hardware, software, system, and basic network issues.
• Identify, diagnose and resolve technical problems within defined timelines.
• Respond to customer queries and provide appropriate technical assistance.
• Escalate complex issues to appropriate teams when needed.

Skills

IT support basics

Hardware knowledge

Networking concepts

Communication skills

Problem solving

Teamwork

WFO readiness

Customer focus

Education

Bachelor's degree / Diploma in CS/IT

Job description

IT Support Engineer (L1/L2)

Job Location

Job Location: Chennai
Work Mode: Work From Office (WFO)
Work Timings: 12:00 AM - 8:00 AM IST / 8:00 AM - 4:00 PM IST
Salary: 15,000 per month
Accommodation Support: 5,000 per month

Job Overview

We are looking for an IT Support Engineer (L1/L2) to join our team in Chennai. The role involves providing technical support to customers/users, troubleshooting IT-related issues, and assisting with day-to-day technical operations.

The position also involves exposure to inside sales, lead generation, Go-To-Market (GTM), and business development activities, providing candidates with an opportunity to develop both technical and customer-facing skills.

Key Responsibilities

• Provide L1/L2 technical support to users and customers.
• Troubleshoot and resolve hardware, software, system, and basic network-related issues.
• Identify, diagnose, and resolve technical problems within defined timelines.
• Respond to customer/user queries and provide appropriate technical assistance.
• Maintain proper records of technical issues, resolutions, and follow-ups.
• Escalate complex technical issues to the appropriate team when required.
• Assist with customer communication and support activities.
• Support inside sales and lead generation activities.
• Assist in customer outreach and follow-up activities.Participate in Go-To-Market (GTM) initiatives.
• Support business development activities and customer engagement.
• Coordinate with internal teams to ensure timely resolution of customer requirements.

Required Skills

• Basic understanding of IT support and troubleshooting.
• Good knowledge of computer hardware, software, and operating systems.
• Basic understanding of networking concepts is an advantage.
• Good verbal and written communication skills.
• Strong problem-solving and customer-handling skills.
• Ability to work independently as well as part of a team.
• Willingness to work in rotational shifts.
• Willingness to work from the office in Chennai.
• Interest in learning both technical support and business development activities.

Qualification

• Any Bachelors degree / Diploma in Computer Science, Information Technology, or a related field.
• Freshers and candidates with relevant IT support experience may apply.

Employment Details

• Work Mode: Work From Office
• Location: Chennai
• Shift: 12:00 AM - 8:00 AM IST / 8:00 AM - 4:00 PM IST
• Salary: 15,000/month
• Accommodation Support: 5,000/month
• Probation: 6 months
• Performance Review: Every 6 months after successful completion of the probation period
• Salary Revision: Based on performance during the review period

Why Join Us

• Opportunity to build hands-on experience in IT Support.
• Exposure to customer support and business development.
• Opportunity to develop both technical and communication skills.
• Accommodation support provided.
• Performance-based career growth and salary revision.