Technical Support Engineer L1

Careers; Navi Mumbai; On-site; INR 279,000 - 391,000; Full time

Benefits offered by this job

Provident Fund

Job summary

Careers is seeking a motivated candidate for its Technical Support team in Navi Mumbai. This L1 role provides support via ticketing system, email, and remote sessions, troubleshoots basic IT issues, and collaborates with senior engineers on debugging and deployments.

Ideal applicants hold a Bachelor's degree in IT/CS/Engineering, have basic Windows/Linux networking knowledge, strong communication skills, and a willingness to learn enterprise security products.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field.
• Basic understanding of Windows, Linux, networking, and troubleshooting concepts.
• Good communication and problem-solving skills.
• Willingness to learn enterprise security and IT products.
• Ability to work in shifts and handle customer interactions professionally.

Responsibilities

• Provide L1 technical support via ticketing system, email, and remote sessions.
• Troubleshoot basic technical issues related to installation, configuration, and usage.
• Assist senior engineers in debugging, testing, and customer support activities.
• Follow defined support processes, documentation, and SOPs.
• Maintain proper case notes, troubleshooting steps, and resolutions.
• Ensure timely responses and adherence to SLA.
• Learn and develop technical expertise on enterprise IT and security products.

Skills

Windows

Linux

Networking

Troubleshooting

Communication

Problem solving

Shift work

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

Ticketing system

Job description

We are looking for enthusiastic and technically candidate to join our Technical Support team. The role involves providing L1 technical support, troubleshooting customer issues, and assisting in product implementation and maintenance under guidance.

L1 EXPERIENCE COMPULSORY

• Provide L1 technical support via ticketing system, email, and remote sessions.
• Troubleshoot basic technical issues related to installation, configuration, and usage.
• Assist senior engineers in debugging, testing, and customer support activities.
• Follow defined support processes, documentation, and SOPs.
• Maintain proper case notes, troubleshooting steps, and resolutions.
• Ensure timely responses and adherence to SLA.
• Learn and develop technical expertise on enterprise IT and security products.

Required Skills and Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field.
• Basic understanding of Windows, Linux, networking, and troubleshooting concepts.
• Good communication and problem-solving skills.
• Willingness to learn enterprise security and IT products.
• Ability to work in shifts and handle customer interactions professionally.

Essentials

• Communicate clearly and confidently so customers immediately understand what is happening.
• Show empathy, stay professional, and treat every issue with respect.
• Take full ownership of tickets instead of passing responsibility.
• Manage time effectively by prioritizing issues based on impact and urgency.
• Pay close attention to details to avoid repeat questions or mistakes.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person