Technical Support Engineer

The Lead Market; Nagpur District; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Competitive pay & benefits

Mentorship & training

Dynamic work environment

Career progression

Exposure to technologies

Job summary

The Lead Market is seeking a Technical Support Engineer in Nagpur for fresh graduates in Computer Science or Information Technology. You will provide first-level IT support, troubleshoot issues, and assist with Microsoft services and cloud-based systems.

Role emphasizes strong communication, teamwork, and a willingness to learn, with a night shift from 8 pm IST to 5 am IST. Training and growth prospects are offered in a dynamic, client-facing environment.

Qualifications

• Recent graduate with CS/IT degree.
• Strong communication skills, both verbal and written.
• Basic understanding of Microsoft administration.
• Knowledge of networking principles and cloud technologies.
• Strong problem-solving skills and the ability to think analytically.
• Eagerness to learn and adapt to new technologies and processes.
• Ability to work well in a team-oriented environment.

Responsibilities

• Provide first-level technical support and troubleshooting for IT-related issues.
• Manage and resolve service requests and incidents efficiently.
• Assist in the administration and support of Microsoft services and applications.
• Support networking issues and cloud-based services.
• Collaborate with other IT teams to ensure seamless resolution of issues.
• Maintain detailed documentation of service desk activities and resolutions.
• Communicate effectively with clients and stakeholders to provide status updates and gather necessary information.

Skills

Communication skills

Problem solving

Teamwork

Learning agility

Networking fundamentals

Cloud technologies

Education

B.Sc. in Computer Science or Information Technology

Tools

Microsoft administration basics

Job description

Role & responsibilities

We are excited to announce an opening for a Technical Support Engineer position tailored for fresh graduates in Computer Science or Information Technology. This is an excellent opportunity for individuals who are eager to kick-start their career in IT

and are passionate about technology and customer service.

Key Responsibilities

• Provide first-level technical support and troubleshooting for IT-related issues.
• Manage and resolve service requests and incidents efficiently.
• Assist in the administration and support of Microsoft services and applications.
• Support networking issues and cloud-based services.
• Collaborate with other IT teams to ensure seamless resolution of issues.
• Maintain detailed documentation of service desk activities and resolutions.
• Communicate effectively with clients and stakeholders to provide status updates and gather necessary information.

Qualifications

• Recent graduate with a degree in Computer Science, Information Technology, or a related field.
• Strong communication skills, both verbal and written.
• Basic understanding of Microsoft administration.
• Knowledge of networking principles and cloud technologies.
• Strong problem-solving skills and the ability to think analytically.
• Eagerness to learn and adapt to new technologies and processes.
• Ability to work well in a team-oriented environment.
• Hours of work 8 pm IST to 5 am IST(Night Shift)

We Offer

• Competitive salary and benefits package.
• Mentorship and training programs to support your professional growth.
• A dynamic and collaborative work environment.
• Opportunities for career advancement within the company.
• Exposure to a wide range of technologies and IT practices.

Address : 11th Floor, Anandam Business Centre, 1108, Ganeshpeth Colony, Nagpur, Maharashtra 440018

Google Link : https://share.google/yKj8CmRkN8aw8agWU | Chat | Microsoft TeamsVisit our websites to know more about us- www.inputiv.com