Support Engineer

Eaglehires HR Solutions Pvt Ltd; Mumbai; On-site; INR 180,000 - 220,000; Full time

Job summary

A recruitment agency is looking for a Junior Support Engineer for a client in Mumbai. This role is ideal for freshers and involves providing technical support, troubleshooting issues, and maintaining documentation. Candidates should have a Bachelor's degree in IT or Computers and possess some understanding of operating systems and networking concepts. Familiarity with SQL databases and basic programming will be beneficial. This is a great opportunity for recent graduates to start their careers in tech.

Qualifications

• Bachelor’s degree in Computers or Information Technology required.
• Basic understanding of Windows, Linux, and macOS operation systems.
• Familiarity with TCP/IP networking and basic DNS concepts.

Responsibilities

• Provide first-level technical support via email and phone.
• Troubleshoot software issues and document resolutions.
• Record and track support requests using a tracking sheet.

Skills

Basic understanding of operating systems (Windows, Linux, macOS)

Familiarity with networking concepts (TCP/IP, DNS, VPN)

Knowledge of SQL/Sqlite Database

Education

Bachelor’s degree / MSC BSC in Computers / Information Technology

Tools

PLC / Controller / SCADA

.net

Job description

We are hiring for one of our client based in Mumbai.

Overview

Job Titles: Junior Support Engineer

Experience: Freshers

Salary Bracket: Upto 2 LPA

Responsibilities

• Technical Support: Provide first-level support to resolve customer issues via email, chat, remote access and phone.
• Issue Diagnosis: Troubleshoot and diagnose software issues and check environmental issues which is causing smooth functioning of application.
• Documentation: Record, track, and document support requests and resolutions using the tracking sheet system.
• Escalation: Escalate unresolved issues to senior engineers or relevant teams.
• Knowledge Sharing: Assist in creating and maintaining technical documentation and FAQs.
• Training: Support internal staff with basic training and application usage guidance.

Qualifications

• Education: Bachelor’s degree / MSC BSC in Computers / Information Technology.
• Basic understanding of operating systems (Windows, Linux, macOS).
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Knowledge of SQL / Sqlite Database.
• Knowledge of PLC / Controller / SCADA etc will be an added advantage.
• Knowledge of .net will be an added advantage.