Technical Support Professional

Fronius; Pune District; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Fronius is seeking an experienced technical support professional to provide national Solar & Energy customer service and coordinate, document, and deliver technical services with management-approved guidance. The role involves sharing expertise, creating documentation, and training materials tailored to national and regional needs.

English and/or local language skills are required, along with technical education and relevant professional qualifications.

Formación

• Technical education required.
• Additional professional qualifications via continuing education or several years of experience.
• Professional experience in technical support.
• English language skills and/or local language adequate for the position.

Responsabilidades

• Technical customer support and service for national Solar & Energy customers and internal interfaces.
• Recording, documenting, and handling support cases per process standards, including forwarding of customer feedback
• Coordinating, delivering, and documenting technical services after management approval (e.g., service assignments, trade show participation, and customer training)
• Proactively sharing expertise within the national support team and across relevant departments
• Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
• All other duties as assigned by management (e.g. nomination for projects/desks)

Conocimientos

Technical support experience

English language skills

Educación

Technical education

Professional qualifications via continuing education

Descripción del empleo

Responsibilities:

• Technical customer support and service for national Solar & Energy customers and internal interfaces
• Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
• Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
• Proactively sharing expertise within the national support team and across relevant departments
• Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
• All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements:

• Technical education
• Additional professional qualifications obtained through continuing education or several years of professional experience
• Professional experience in technical support
• English language skills and/or local language at a level appropriate for the position

Responsibilities:

• Technical customer support and service for national Solar & Energy customers and internal interfaces
• Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
• Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
• Proactively sharing expertise within the national support team and across relevant departments
• Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
• All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements:

• Technical education
• Additional professional qualifications obtained through continuing education or several years of professional experience
• Professional experience in technical support
• English language skills and/or local language at a level appropriate for the position

We are a family-owned company from Austria active in the electrical and electronics industry. With Fronius Welding, we are continually revolutionising welding technology, while Fronius Solar & Energy focuses on the best possible use of solar energy and optimising battery charging systems for intralogistics. We currently employ around 6,700 people worldwide and are always looking for new colleagues to join us in developing sustainable and forward-looking solutions.

What sets us apart? Our outstanding corporate culture, which unites us despite all our diversity and individuality. Our Fronius spirit, our sense of togetherness, is always present. No matter in which area, whether in day-to-day business or at events: we are all part of the community. We are Fronius.