Technical Support Professional

Fronius India; Maharashtra; On-site; INR 400,000 - 700,000; Full time

Job summary

Fronius India is seeking a technically skilled professional to provide national solar and energy customer support and to document service cases. The role involves coordinating service activities, sharing expertise with teams, and developing technical training materials to meet regional requirements.

Ideal candidates will have a technical education, experience in technical support, and proficiency in English or local language to effectively interact with customers and colleagues across India.

Qualifications

• Professional experience in technical support.
• English language skills and/or local language for the position.
• Technical education or equivalent qualifications.
• Continued education or certifications are an asset.

Responsibilities

• Provide technical customer support and service for national Solar & Energy customers and internal interfaces.
• Record, document, and handle support cases following process standards; forward customer feedback.
• Coordinate, deliver, and document technical services with management approval (service assignments, trade shows, training).
• Proactively share expertise within the national support team and across departments.
• Create and adapt technical documentation and training materials for national/regional needs.
• Perform other duties as assigned by management.

Skills

Technical support

English/Local language

Customer service

Education

Technical education

Job description

Responsibilities

• Technical customer support and service for national Solar & Energy customers and internal interfaces
• Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
• Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
• Proactively sharing expertise within the national support team and across relevant departments
• Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
• All other duties as assigned by management (e.g. nomination for projects/desks)

Requirements

• Technical education
• Additional professional qualifications obtained through continuing education or several years of professional experience
• Professional experience in technical support
• English language skills and/or local language at a level appropriate for the position