Specialist - Key User After Sales Aura

Nordex SE; Chennai; On-site; USD 6,816 - 13,632; Full time

Job summary

An established industry player is seeking a dedicated SAP Key User to enhance their aftersales processes. In this role, you will provide 1st level support for SAP interfaces, execute user acceptance testing, and design KPIs to drive business performance. You will collaborate with various stakeholders, leveraging your expertise in SAP CS and SD modules. This position offers a unique opportunity to contribute to the sustainable energy sector while working in a dynamic team environment. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Several years of experience as a SAP key user with knowledge of SAP CS/PM.
• Experience in training end users and creating training documents.

Responsibilities

• Provide 1st level support for SAP interfaces and execute UAT for STC Aftersales.
• Design and implement KPIs using Power BI and Microsoft Dynamics.

Skills

SAP CS module

SAP SD module

Problem-solving skills

Communication skills

Training end users

Open-mindedness to new technologies

Education

Professional experience as SAP key user

Tools

Power BI

Microsoft Dynamics

LSMW

Job description

YOUR TASKS:

• Daily 1st level support for Interfaces between SAP CS and SAP SD module in alignment with global SD aftersales business
• Support and execution of the UAT for STC Aftersales with a focus on quotation planning, performing opservice and support of the interfaces between SAP CS and SAP SD module
• New ideas of Master data Preparation with LSMW (Definition, Testing, Validation) and ITO alignment calls for new LSMW
• Design, implement & improve existing or new KPI’s with tools like Power BI or Microsoft Dynamics
• Basic understanding of key performance indicators (KPIs) and their importance in measuring business performance
• Familiarity with SAP reporting tools and ability to generate reports to track KPIs
• Good communication skills to share KPI results with stakeholders and team members
• Digitalize new checklists or create new versions of existing checklists within Service

YOUR PROFILE:

• Several years of professional experience as a SAP key user or comparable position
• Very good knowledge of SAP CS/PM module and S4 / HANA
• Practical experience in training end users and in creating training documents
• Confident demeanour as well as teamwork and communication skills
• Structured way of working and problem-solving skills
• Open-mindedness to new technologies and methods
• Willingness to travel for project work and user training

YOUR BENEFITS:

In addition to the opportunity to make our world a little more sustainable, we offer you:

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to protected characteristics and in full compliance with all laws and legislations.

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 35 years. With more than 52GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 30 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,200 employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex

We look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.