Technical Support (International Voice)

Orcapod Consulting Services; Chennai District; On-site; INR 410,000 - 550,000; Full time

Job summary

Orcapod Consulting Services in Chennai is seeking an Engineer for Technical Support (International Voice) located at Chennai Ambit IT Park, Ambattur. The role operates in a night shift with cab facilities available at an additional cost.

You will handle international customer calls, troubleshoot technical issues, and focus on First Contact Resolution while staying updated on product updates. You will also sell Premium Support Contracts based on customer needs.

Responsibilities

• Handle international customer calls and troubleshoot technical issues.
• Focus heavily on achieving First Contact Resolution (FCR).
• Stay updated on newly released products and recent technical updates.
• Deliver outstanding customer service with a friendly, professional environment.
• Sales Component: Position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.

Job description

Role Details

• Designation: Engineer
• Role: Technical Support (International Voice)
• Job Location: Chennai Ambit IT Park, Ambattur
• Shift: Night Shift
• Transportation: Cab facility is available at an additional cost.

Compensation Structure

• 1 to 2 Years Experience: 4.10 LPA to 4.78 LPA (Maximum)
• 2+ Years Experience: 4.75 LPA to 5.50 LPA (Maximum)

Core Job Responsibilities

• Handle international customer calls and troubleshoot technical issues.
• Focus heavily on achieving First Contact Resolution (FCR).
• Stay updated on newly released products and recent technical updates.
• Deliver outstanding customer service with a friendly, professional environment.
• Sales Component: Position, pitch, and sell Premium Support Contracts to customers based on their technical needs and support entitlement.

Role & responsibilities

Preferred candidate profile