Technical Support Engineer

Orcapod Consulting Services; Zone 7 Ambattur; On-site; INR 423,000 - 517,000; Full time

Benefits offered by this job

Cab facility available at additional成本

Job summary

Orcapod Consulting Services in Chennai is seeking a Technical Support Engineer for an international voice process. The role involves handling calls from global customers, diagnosing and resolving technical issues, and delivering first-line support during night shifts.

The ideal candidate will have 6 months to 2 years of experience, excellent English communication, and a basic understanding of networking. Immediate joiners preferred; cab facility is available at additional cost.

Qualifications

• Excellent English verbal communication.
• Strong technical troubleshooting skills.
• Basic knowledge of Networking (TCP/IP, DNS, DHCP).
• Familiar with Routing & Switching concepts.
• Experience with LAN/WAN/VPN and internet connectivity troubleshooting.

Responsibilities

• Handle international customer calls and resolve technical issues.
• Troubleshoot hardware, software, internet and networking-related issues.
• Diagnose and resolve connectivity and network problems.
• Ensure high First Contact Resolution (FCR).
• Provide professional and effective customer service.
• Understand customer requirements and pitch relevant Premium Support Contracts.
• Stay updated with products, technologies and technical updates.
• Escalate complex technical issues when required.

Skills

English communication

Technical troubleshooting

Networking basics

Routing & Switching

TCP/IP/DNS/DHCP

LAN/WAN/VPN

Internet connectivity

Analytical skills

International calls handling

Job description

Hiring: Technical Support Engineer International Voice Process

Location: Chennai Ambit IT Park, Ambattur
Work Mode: Work from Office
Shift: Night Shift | International Voice Process
Experience: 6 Months 2 Years
Joining: Immediate Joiners Preferred or serving NP

Job Description

We are looking for Technical Support Engineers with strong technical troubleshooting skills and excellent English communication to handle international customer calls and provide effective technical support.

Key Responsibilities

• Handle international customer calls and resolve technical issues.
• Troubleshoot hardware, software, internet and networking-related issues.
• Diagnose and resolve connectivity and network problems.
• Ensure high First Contact Resolution (FCR).
• Provide professional and effective customer service.
• Understand customer requirements and pitch relevant Premium Support Contracts.
• Stay updated with products, technologies and technical updates.
• Escalate complex technical issues when required.

Mandatory Skills

• Excellent English verbal communication.
• Strong technical troubleshooting skills.
• Basic knowledge of Networking.
• Routing & Switching.
• TCP/IP, DNS & DHCP.
• LAN / WAN / VPN.
• Internet & Connectivity Troubleshooting.
• Strong analytical and problem-solving skills.
• Comfortable handling international customer calls.

Salary - Max 4.7 LPA

Transportation

Cab facility available at additional cost.

Preferred Candidates

• Immediate joiners will be preferred.
• Candidates comfortable with rotational shifts.
• Candidates with international voice/customer support experience and technical troubleshooting exposure.