Technical Support(International Voice Process-Night Shift)

Movate Technologies; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

Movate Technologies invites applications for a Technical Support (International Voice Process) role based in Chennai (Ambattur) with night shift.

You will engage with customers via international calls, provide solutions for Netgear devices, and strive to resolve issues in the first contact.

This position offers opportunities to learn about new products and updates while building strong customer relationships in a fast-paced tech support environment.

Qualifications

• Must have international voice experience with exceptional English.
• Handle customer calls and troubleshoot Netgear device issues.
• Resolve issues in the first customer interaction (FCR).
• Learn about newly released products and updates.
• Show a customer-centric approach and stay motivated under pressure.

Responsibilities

• Communication: Must have international Voice experience with exceptional English communication skills.
• Support: Handle customer calls and troubleshoot technical issues for Netgear devices.
• FCR: Ensure resolution is provided in the first customer interaction.
• Learning: Acquire knowledge about newly released products and recent updates.

Skills

International Voice Experience

English Communication

Customer Handling

Networking Troubleshooting

DNS/DHCP Knowledge

Self-motivation

Job description

Please find the job description and company profile below for an exciting career opportunity.

Role Overview

• Role: Technical Support(International Voice Process)
• Job Location: Chennai (Ambattur)
• Shift: Night Shift

Job Responsibilities

• Communication: Must have international Voice experience with exceptional English communication skills.
• Support: Handle customer calls and troubleshoot technical issues for Netgear devices.
• FCR: Ensure resolution is provided in the first customer interaction.
• Learning: Acquire knowledge about newly released products and recent updates.

Technical & Soft Skills

• Motivation: Self-motivated with the ability to work under pressure.
• Comprehension: Strong understanding of customer needs and behaviors.
• Troubleshooting: Handle internet issues related to networking, Router, Modem and DHCP and DNS.
• Mindset: Customer-centricapproach with an eagerness to upgrade technical knowledge.

Best regards,

Sivasankar