Require a Technical Support Engineer in Chennai

TestHiring; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

TestHiring in Chennai is seeking a Technical Support Engineer to provide voice-based support for international and domestic customers. You will build rapport with customers through clear, confident communication and strive for first-time resolution.

You will collaborate with the technical team to accelerate issue resolution, contribute to the knowledge base, and handle night shifts including weekends as needed. Strong English, calm problem-solving, and a customer-first mindset are essential.

Qualifications

• Proven experience in customer service or support, preferably in a voice-based environment.
• Excellent verbal communication and active listening skills in English.
• Ability to remain calm and solution-focused under pressure.
• Strong problem-solving skills with a customer-first mindset.
• Willingness and availability to work night shifts, including weekends as needed.

Responsibilities

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
• Focus on customer satisfaction and first-time-resolution.
• Engage with the technical team to provide faster resolutions to technical issues.
• Work closely with the technical content team to identify gaps in the help module.
• Should be willing to work night shifts.

Skills

Voice-based support

Customer service

English communication

Night shift readiness

Problem-solving

Job description

Require a Technical Support Engineer in Chennai

TestHiring is a smart online candidate evaluation platform designed for recruiters, HR teams, and hiring managers seeking efficiency, fairness, and accuracy in their hiring. With early screening via automated ranking and unbiased scoring, TestHiring helps identify top talent in less time

Join us at TestHiring to revolutionize how your hiring works—faster, fairer, and more cost-effective. Discover more on our Product, Features, and Resources pages, or explore our Blog for insights on skills-based recruitment.

Job Description

• 
  Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
  
• Focus on customer satisfaction and first-time-resolution.
  
• Engage with the technical team to provide faster resolutions to technical issues.
  
• Work closely with the technical content team to identify gaps in the help module.
  
• Should be willing to work night shifts.
  

Requirements

• Proven experience in customer service or support, preferably in a voice-based environment.
  
• Excellent verbal communication and active listening skills in English.
  
• Ability to remain calm and solution-focused under pressure.
  
• Strong problem-solving skills with a customer-first mindset.
  
• Willingness and availability to work night shifts, including weekends as needed.