Technical Support - International Chat Process - BPO

Movate Technologies; Zone 7 Ambattur; On-site; INR 250,000 - 350,000; Full time

Job summary

Movate Technologies offers a role in India for candidates with 1 year of International Chat Process experience and mandatory technical support background. Strong English verbal skills and problem-solving abilities are essential as you assist international customers via chat and email.

You will diagnose technical issues, resolve them efficiently, and aim to deliver outstanding customer service to ensure satisfaction and loyalty.

Qualifications

• Minimum 1 year of experience in an International Chat Process.
• Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.

Responsibilities

• Provide technical assistance to international customers in chat & Email.
• Diagnose and resolve technical issues.
• Deliver exceptional customer service while ensuring customer satisfaction.

Skills

Verbal communication

Troubleshooting

Analytical thinking

Customer handling

Job description

Eligibility:

• Minimum 1 year of experience in an International Chat Process.
• Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.

Key Responsibilities:

• Provide technical assistance to international customers in chat & Email.
• Diagnose and resolve technical issues.
• Deliver exceptional customer service while ensuring customer satisfaction.