Customer Service Executive - International Chat Process

WNS; Mumbai; On-site; INR 260,000 - 380,000; Full time

Job summary

WNS is seeking experienced Customer Service Executives for an international process. The ideal candidate has at least 1 year of experience in International Voice or Chat Customer Service and excellent communication skills.

Responsibilities include handling queries via voice or chat, understanding requirements, and providing accurate solutions while maintaining professional conduct and timely responses.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Basic computer knowledge.

Responsibilities

• Handle customer queries through International Voice or Chat support.
• Understand customer requirements and provide accurate solutions.
• Respond to customer queries professionally and within the required time.
• Resolve customer concerns and complaints effectively.
• Customer-focused and professional.
• Confident while communicating with international customers.
• Good at handling customer queries and resolving issues.
• Maintain accurate records of customer interactions.

Skills

Verbal & written comm

Customer-handling

Problem-solving

Listening & interpersonal skills

Basic computer knowledge

Job description

Job Summary

We are looking for experienced and customer-focused Customer Service Executives to join our team for an international process.

The ideal candidate should have a minimum of 1 year of experience in International Voice or Chat Customer Service and should have excellent communication and customer-handling skills.

Key Responsibilities

• Handle customer queries through International Voice or Chat support.
• Understand customer requirements and provide accurate solutions.
• Respond to customer queries professionally and within the required time.
• Resolve customer concerns and complaints effectively.
• Customer-focused and professional.
• Confident while communicating with international customers.
• Good at handling customer queries and resolving issues.
• Maintain accurate records of customer interactions.

Requirements

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Basic computer knowledge.
• Willingness to work in rotational/UK shifts, if applicable.
• Candidates with international customer service experience will be preferred.