Technical Support Executive - Ahmedabad

VasyERP Solutions; Ahmedabad District; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

VasyERP Solutions is seeking a Technical Support Executive to work closely with software developers and help resolve ERP-related customer issues. You will analyze software aspects, suggest improvements during development, and assist users with ERP system usage to ensure smooth operation.

Responsibilities include handling calls professionally, translating complaints to the IT team, and maintaining project plans and records.

Formación

• Experience with ERP systems and customer support is preferred.
• Strong communication and problem-solving skills are essential.
• Ability to translate customer issues to IT teams clearly.

Responsabilidades

• Answer calls professionally to provide ERP information and collect complaint details.
• Translate customer complaints to IT team accurately.
• Monitor ERP project plans, schedules and work hours.
• Assist users in all aspects of ERP system usage.
• Manage on-premises ERP systems and provide technical support for ERP issues.
• Keep records of customer interactions and transactions with details.
• Document and follow up on important actions and decisions.
• Follow up to ensure actions are completed on customer requests.

Conocimientos

ERP knowledge

Customer communication

Issue translation

Documentation

Team collaboration

Herramientas

ERP systems

Descripción del empleo

As a Technical Support Executive, you have to work closely with the team of software developers. You have to

understand the customer issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product.

Roles and Responsibilities:

• Answer calls professionally to provide information about ERP and services and obtain details of complaints.
• Understand Customer's Complaints related to ERP and can translate it to IT team Properly.
• Maintaining and monitoring ERP project plans, project schedules & work hours.
• Assist users in all aspect of ERP system use.
• Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Documenting and following up on important actions and decisions.
• Follow up to ensure that appropriate actions were taken on customer's requests.

Candidate Requirement:

• Prompt, Responsive, Responsible and Friendly approach to customer situations.