Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Gurugram District; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues with professionalism. You will provide outstanding service across channels, collaborate with internal teams, and maintain up-to-date knowledge of products and services.

The role emphasizes upselling opportunities and accurate record-keeping of interactions and transactions, in a fast-paced environment to support customer satisfaction.

Qualifikationen

• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical abilities are essential.
• Proficiency with computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Aufgaben

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Kenntnisse

Communication

Interpersonal skills

Adaptability

Problem solving

Attention to detail

Technical proficiency

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.