Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Ghaziabad District; Vor Ort; INR 300.000 - 540.000; Vollzeit

Zusammenfassung

Talent Acquaintance in India is seeking a customer support professional to handle inquiries across channels and resolve issues professionally, building lasting relationships with customers.

You will collaborate with internal teams, maintain thorough knowledge of products, and identify opportunities to upsell and cross-sell while keeping accurate records of interactions.

Qualifikationen

• Experience in customer service or support roles.
• Strong communication and interpersonal abilities.
• Ability to thrive in a fast-paced environment.
• Proficient with computer systems and software.

Aufgaben

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Kenntnisse

Excellent communication

Interpersonal skills

Problem-solving

Organizational skills

Adaptability

Tools

CRM software

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.