Software Support Executive

Jain International Trade Organisation - India; India; On-site; INR 400,000 - 600,000; Full time

Job summary

Jain International Trade Organisation - India seeks a dedicated IT Software Support Executive in Ahmedabad. The role involves providing technical and functional support for software applications, assisting clients in resolving issues, and ensuring smooth operations. Candidates should have mid-level experience in software support, troubleshooting knowledge, and strong communication skills. Responsibilities include managing support requests through calls and emails, software installation assistance, and maintaining relationships with clients. Join a supportive team with opportunities for professional growth.

Qualifications

• Mid-level experience in providing software support and troubleshooting.
• Experience with business software and technical support roles is an asset.

Responsibilities

• Provide software support via call, email, remote access, or onsite visits.
• Troubleshoot software, billing, inventory, and system-related issues.
• Assist clients with software installation, configuration, and updates.
• Maintain support tickets and issue resolution records.
• Coordinate with technical teams for complex issue handling.
• Train users on software features and usage.
• Monitor system performance and customer feedback.
• Ensure timely resolution of client queries and complaints.
• Prepare daily support and service reports.
• Maintain professional relationships with clients.

Skills

Good communication and customer-handling skills

Basic technical troubleshooting knowledge

Knowledge of business software, POS, ERP, or billing systems

MS Office and reporting skills

Problem-solving and teamwork abilities

Job description

Simple Retail Solutions • Ahmedabad • Posted 3 days ago • Updated 3 days ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: MidLevel

Travel Requirements: Occasional

Skills:

• Good communication and customer-handling skills
• Basic technical troubleshooting knowledge
• Knowledge of business software, POS, ERP, or billing systems
• MS Office and reporting skills
• Problem-solving and teamwork abilities

We are looking for a dedicated IT Software Support Executive to provide technical and functional support for business software applications. The candidate will assist clients in resolving software issues, ensuring smooth system operations, and maintaining customer satisfaction.

Responsibilities

• Provide software support via call, email, remote access, or onsite visits
• Troubleshoot software, billing, inventory, and system-related issues
• Assist clients with software installation, configuration, and updates
• Maintain support tickets and issue resolution records
• Coordinate with technical teams for complex issue handling
• Train users on software features and usage
• Monitor system performance and customer feedback
• Ensure timely resolution of client queries and complaints
• Prepare daily support and service reports
• Maintain professional relationships with clients