Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Pune District; On-site; INR 279,000 - 446,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues with a focus on delivering exceptional support. You will collaborate with internal teams and develop strong product knowledge to improve the overall customer experience.

The role requires excellent communication, adaptability to a fast-paced environment, and keen attention to detail. You will contribute to maintaining accurate records and identifying upsell opportunities across channels.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills are essential.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Computer literacy

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.