Technical Support Executive

Shreeyaan Solusmart Pvt. Ltd.; Moradabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Shreeyaan Solusmart Pvt. Ltd. is seeking a Technical Support Executive to provide nationwide USA client support and internal user assistance from Ahmedabad.

The role covers software and hardware troubleshooting via phone or remote sessions, with no travel required and after-hours availability as needed. Key responsibilities include resolving software and hardware issues, responding to tickets, installing and training customers, and coordinating events.

Qualifications

• Fluency in English and strong verbal/written communication.
• Customer service orientation with professional presentation.
• Experience with Windows desktop/server environments.
• Ability to troubleshoot software and hardware issues remotely.
• Capacity to provide after-hours support when needed.

Responsibilities

• Troubleshoot and resolve software issues.
• Diagnose and fix hardware issues.
• Respond to customer issues via internal ticketing system.
• Coordinate industry conventions and events.
• Install and train new customers on products.
• Provide after-hours support as needed.
• Configure and ship hardware as required.
• Perform other duties as assigned.

Skills

English fluency

Verbal communication

Written communication

Customer service orientation

Problem solving

Attention to detail

Reliability

Stress tolerance

Tools

Windows XP/7

Windows Server 2003/2008 R2

Active Directory

Job description

Work Time: US Eastern Time

This position must provide technical support to our nationwide client base in USA, as well as internal users. They will provide support for our software and hardware, via phone or remote support sessions as needed. No travel will be needed in any scenario.

Technical Support Executive

Job Type: Full Time Location: Ahemdabad

Overview

Job Description

Position: Full Time

Work Time: US Eastern Time

This position must provide technical support to our nationwide client base in USA, as well as internal users. They will provide support for our software and hardware, via phone or remote support sessions as needed. No travel will be needed in any scenario.

Summary Of Essential Job Functions

• Troubleshooting and resolving software issues
• Diagnosing and resolving hardware issues
• Respond to customer issues via internal ticketing system
• Coordinating industry conventions and events
• Installation and training of new customers
• Provide after-hours support as needed
• Configuration and shipping of hardware as needed
• Perform other duties as assigned and necessary

Abilities Required

• Fluency in English
• verbal and written communication skills
• professional personal presentation
• Windows XP and Windows 7 proficiency
• customer service orientation
• Basic working knowledge of Windows Servers (2003, 2008 R2)
• Active Directory
• Organizing, planning, and prioritization
• problem solving
• attention to detail
• initiative
• reliability
• stress tolerance

Job Type: Full-time

Local Candidates Only

• Ahmedabad, Gujarat

Required Language

• English

Job Application