Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Dadri; Presencial; INR 250.000 - 380.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in India is seeking a Customer Support Executive to handle customer inquiries and resolve issues professionally across channels.

You will collaborate with internal teams, develop product knowledge, and identify upsell opportunities while maintaining accurate records. The role requires strong communication and problem-solving abilities and adaptability in a fast-paced environment.

Formación

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.

Responsabilidades

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Conocimientos

Communication skills

Interpersonal skills

Fast-paced environment

Problem solving

Computer proficiency

Descripción del empleo

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.