Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Greater Noida; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

Talent Acquaintance in India is seeking a Customer Support professional to handle inquiries and resolve issues with professionalism, delivering consistent service across channels.

You will collaborate with internal teams, develop product knowledge, and look for upsell opportunities while maintaining accurate records.

The role requires strong communication, problem-solving, adaptability, and attention to detail in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software applications.
• Adaptability to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service across multiple channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Communication skills

Interpersonal skills

Problem solving

Analytical skills

Computer literacy

Adaptability

Attention to detail

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.