Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Khordha; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues with professionalism and courtesy. You will engage with customers across multiple channels and strive to deliver a superior experience.

The role focuses on product knowledge, collaboration with internal teams, and identifying opportunities to upsell and cross-sell while maintaining accurate records of interactions. Excellent communication is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Adaptability

Problem solving

Analytical thinking

Tech proficiency

Detail orientation

Organization

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.