Technical Support Engineer

Tech Hire Solutions; Maharashtra; On-site; INR 400,000 - 650,000; Full time

Job summary

Tech Hire Solutions in Pune, Maharashtra, is looking for a Technical Support Executive with 2-3 years of experience to support international customers and field technicians. You will troubleshoot software, hardware, networking, and camera-related issues, and assist with deployments and installations.

The role requires working across SSH, RDP, and remote tools, guiding overseas technicians, and owning incidents from identification to resolution with thorough documentation.

Qualifications

• 2-3 years of experience in Technical Support, Deployment, Solution Delivery, or similar technical roles.
• Excellent written and verbal communication skills.
• Experience supporting international customers and technicians.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide technical support to international customers through voice, chat, tickets, email, and remote sessions.
• Investigate, troubleshoot, and resolve software, hardware, networking, and connectivity issues.
• Guide overseas field technicians during installations, deployments, and system onboarding activities.
• Access systems remotely using SSH, RDP, and other tools to perform configuration and troubleshooting tasks.
• Validate device, camera, and system configurations against customer requirements.
• Conduct deployment audits, QA reviews, and installation validations.
• Own incidents from identification through resolution, including timely escalation when required.
• Maintain accurate documentation, ticket updates, deployment records, and troubleshooting notes.
• Follow client-specific playbooks, standard operating procedures, and knowledge base articles.
• Participate in team meetings, training sessions, and continuous improvement initiatives.

Skills

Technical Support

International customers

IP networking

Linux

SSH/RDP

Documentation tools

Tools

Confluence

Ticketing systems

Job description

We are looking for a Technical Support Executive (2-3 years experience) for one of our clients based in Pune, Maharashtra. The Technical Support Engineer will provide technical support to customers and field technicians, troubleshoot software, hardware, networking, and camera-related issues, and assist with deployments and installations. You will act as a bridge between customers, technicians, and internal teams, taking ownership of issues from identification through resolution.

Requirements

• 2-3 years of experience in Technical Support, Deployment, Solution Delivery, or similar technical roles.
• Excellent written and verbal communication skills.
• Experience supporting international customers and technicians.
• Strong troubleshooting and analytical skills.
• Working knowledge of IP networking concepts, including DHCP, DNS, VLANs, subnetting, switches, and firewalls.
• Familiarity with Linux commands, SSH, RDP, and remote troubleshooting tools.
• Ability to understand and troubleshoot software, hardware, network, and connectivity issues.
• Experience working with ticketing systems, knowledge bases, and documentation platforms such as Confluence.
• Experience working against defined SLAs and operational targets.
• Experience with Linux.
• Willingness to work in rotational shifts.

Responsibilities

• Provide technical support to international customers through voice, chat, tickets, email, and remote sessions.
• Investigate, troubleshoot, and resolve software, hardware, networking, and connectivity issues.
• Guide overseas field technicians during installations, deployments, and system onboarding activities.
• Access systems remotely using SSH, RDP, and other tools to perform configuration and troubleshooting tasks.
• Validate device, camera, and system configurations against customer requirements.
• Conduct deployment audits, QA reviews, and installation validations.
• Own incidents from identification through resolution, including timely escalation when required.
• Maintain accurate documentation, ticket updates, deployment records, and troubleshooting notes.
• Follow client-specific playbooks, standard operating procedures, and knowledge base articles.
• Participate in team meetings, training sessions, and continuous improvement initiatives.