Tech Support Executive

Medexpress; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Job summary

Medexpress in Hyderabad, Telangana is seeking a dynamic Technical Support Executive to understand customer needs and present our software products with a client-first approach.

The role involves coordinating with our in-house team for prompt issue resolution and delivering post-installation training and support to clients, with travel to client sites as required.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Quick learner with the ability to adapt to new technologies.
• Positive attitude with a customer-first mindset.
• Willingness to travel for client visits.

Responsibilities

• Understand customer needs and present products/services.
• Coordinate with in-house application team for prompt resolutions.
• Provide post-installation training and support to clients.

Skills

Excellent communication

Interpersonal skills

Problem solving

Customer focus

Willingness to travel

Job description

Job Opportunity: Technical Support Executive

Job Summary:

We are hiring a Technical Support Executive who is dynamic, customer-focused, and has a passion for problem-solving. The ideal candidate should have strong communication skills and the ability to understand client requirements while working closely with our internal team to provide efficient support and training.

Key Responsibilities:

• Understand customer needs and effectively present our products and services.
• Coordinate with our in-house application team to ensure prompt resolution of client issues.
• Provide post-installation training and support to clients.
• (For male candidates): Willingness to travel to client sites for software installations and on-site training (typically 23 days per client).

Desired Candidate Profile:

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Quick learner with the ability to adapt to new technologies.
• Positive attitude with a customer-first mindset.
• Willingness to travel for client visits (applicable to male candidates).
• Relevant experience in software/application support is preferred.

Important Note:

This is a direct company recruitment for expansion we are not a consultancy.