Technical Support Executive

KOOPS Technologies LLP; Rajkot; Remote; INR 270,000 - 330,000; Full time

Benefits offered by this job

Permanent Work from Home

Leave Encashment

Job summary

KOOPS Technologies LLP is seeking a Technical Support Executive who will provide advanced technical assistance for their SaaS solutions. This entry-level position includes responsibilities such as troubleshooting issues, guiding users, and collaborating with internal teams to enhance product performance. The role offers a full-time employment arrangement with the flexibility of permanent work from home and potential advancement in the IT services sector.

Qualifications

• Proven experience in technical support, ideally in a SaaS or IT environment.
• Strong understanding of cloud technologies, SaaS, and APIs.
• Excellent communication skills for technical concepts.

Responsibilities

• Provide expert-level support via phone, email, chat, and helpdesk platforms.
• Troubleshoot software, networking, and integration issues.
• Collaborate with product and engineering teams to resolve software bugs.

Skills

Problem-solving

Understanding of cloud technologies

Proficiency in using support ticketing systems

Education

Bachelor's/ Master’s degree in Management and IT Field

Tools

MS Office

Any Desk

Ultra Viewer

Google Meet

Zoom Meeting

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from KOOPS Technologies LLP

As a Technical Support Executive, you will provide advanced technical assistance to customers using our SaaS solutions. You'll troubleshoot issues, guide users through configurations, and ensure optimal product performance, collaborating with internal teams to resolve complex technical problems.

Key Responsibilities

• Provide expert-level support via phone, email, chat, and helpdesk platforms (e.g., Any Desk, Ultra Viewer, Google Meet, Zoom Meeting, etc.)
• Troubleshoot software, networking, and integration issues, using diagnostic tools and root cause analysis.
• Assist clients with SaaS configuration, API integrations, and system setup.
• Collaborate with product and engineering teams to resolve software bugs and system outages.
• Create and maintain technical documentation and troubleshooting guides.
• Ensure timely resolution of tickets, maintaining SLAs and documenting solutions.
• Stay updated on product features, cloud technologies, and industry trends.

Required Qualifications

• Bachelor's/ Master’s degree in Management and IT Field (e.g., BBA/ MBA/ BCA/ MCA/ Computer Science/ IT)
• Proven experience in technical support, ideally in a SaaS or IT environment.
• Strong understanding of cloud technologies, SaaS, APIs, and Proficiency in using support ticketing systems
• Excellent problem-solving skills and the ability to communicate technical concepts clearly.
• Basic Knowledge of MS Office: Word, Excel, PowerPoint

Salary Package: up to 3 LPA

Other Benefits:

• Permanent Work from Home
• Leave Encashment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at KOOPS Technologies LLP by 2x

Get notified about new Technical Support Executive jobs in Rajkot, Gujarat, India.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.