Information Technology Support Engineer

Copperpod AI; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading company in IT Services is seeking a Mid-Senior level Information Technology Support Engineer in Chennai. The role involves providing technical support, troubleshooting PC hardware, and managing user access in a Windows environment. This full-time position requires on-site presence to ensure effective resolution of IT issues.

Qualifications

• Experience in PC hardware troubleshooting and problem solving.
• Administration of network shares and file access management.

Responsibilities

• Provide technical support to users on various software and hardware problems.
• Document, track, and monitor problems to ensure timely resolution.
• Handle user access requests to business applications.

Skills

PC hardware troubleshooting

Active Directory administration

Windows 10 & 11 administration

IT Service Management tools

Software installation

Job description

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Key accountabilities

• Your primary role is to provide technical support to users that may be on-site or working remotely on various software, hardware, or connectivity problems.
• You will answer incoming phone calls to IT helpdesk from business colleagues and handle them in a timely manner.
• You will handle user access requests to the business applications.
• You will be working mainly on a Microsoft Windows environment on a complex IT infrastructure.
• You will participate in projects that may have strict deadlines and may require off-hours work.
• Document, track, and monitor problems to ensure a timely resolution.
• Keep business clients informed on the progress of their request/incident.
• You will need to be in the office to fulfil your daily duties (no remote working).

Skills and experience we’d like you to have

• Experience of PC hardware troubleshooting and problem solving.
• Able to install, configure, upgrade, and relocate PC hardware, software, and print devices.
• Active Directory administration, password resets, new user setup, off-boarding tasks.
• Provide access to business applications and software installation.
• Administration of network shares and file access management.
• Administration and support of Windows 10 & 11.
• Basic administration of Exchange Server.
• Configuration of user and shared mailbox access.
• Configure Android and iPhone mobile phones for business use.
• Experience on IT Service Management tools, like ServiceNow.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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