Client Support Associate

Etech Global Services; Vadodara; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading outsourcing firm is seeking a Technical Support professional in Vadodara, Gujarat. The role involves acting as the primary contact for client inquiries, responding to support requests, and troubleshooting technical issues. Candidates should have 1–3 years of experience, familiarity with SaaS environments, and strong analytical skills. This full-time position offers opportunities for growth in a fast-paced tech environment.

Qualifications

• 1–3 years of experience in a technical support role.
• Experience in a SaaS environment highly preferred.
• Familiarity with helpdesk ticketing systems.

Responsibilities

• Act as the primary point of contact for client inquiries.
• Respond to support requests via email tickets and phone calls.
• Coordinate delivery of various support services.

Skills

Technical troubleshooting

Analytical skills

Collaboration

Customer service

Tools

ZenDesk

Excel

Job description

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• Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting
• Respond to support requests via email tickets and phone calls
• Conduct live training sessions and assist with product reconfiguration as needed
• Coordinate delivery of various support services, including data migrations and system updates
• Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions
• Ensure a smooth and satisfying client experience through proactive communication and problem-solving
• Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery
• Gather client feedback and share insights to help optimize our support processes and product offerings

What We Expect You To Have

• 1–3 years of experience in a technical support role
• Experience in a SaaS environment highly preferred
• Comfortable working Pacific Time Zone hours
• Familiarity with helpdesk ticketing systems (ZenDesk is a plus)
• Strong troubleshooting and analytical skills
• Collaborative mindset with internal and external stakeholders
• High energy, professional attitude, and the ability to work independently
• Basic knowledge of Excel fundamentals; Accounting or Audit knowledge is a plus
• Eagerness to learn, grow, and adapt in a fast-paced tech environment

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Outsourcing and Offshoring Consulting

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