Technical Support Representative

Career Guideline; Mumbai Suburban; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading IT services company in Mumbai is seeking dynamic Technical Support Executives. You will provide customer support through calls, emails, and chat, resolving issues and ensuring excellent service. Candidates with a graduate degree and relevant experience in technical support are preferred. Join us to enhance your customer service skills while working in a 24/7 environment.

Qualifications

• Excellent communication skills in English (verbal & written).
• Basic understanding of networking, hardware, and operating systems.
• Ability to work in 24/7 rotational shifts.

Responsibilities

• Provide technical support via calls, emails, and chat.
• Troubleshoot hardware, software, and network issues.
• Maintain detailed records of customer interactions.

Skills

Excellent communication skills in English

Basic understanding of networking

Troubleshooting hardware issues

Education

Graduate / Undergraduate with relevant experience

Job description

About the Role:

We are looking for dynamic and customer-focused Technical Support Executives to join our team. You will be the first point of contact for customers, providing timely solutions, troubleshooting issues, and ensuring an excellent service experience.

Key Responsibilities:

• Provide technical support via calls, emails, and chat.
• Troubleshoot hardware, software, and network issues.
• Escalate unresolved queries to the next level of support.
• Maintain detailed records of customer interactions and solutions provided.
• Ensure SLA compliance and high customer satisfaction.

Requirements:

• Graduate / Undergraduate with relevant experience in technical support.
• Excellent communication skills in English (verbal & written).
• Basic understanding of networking, hardware, and operating systems.
• Ability to work in 24/7 rotational shifts.
• Immediate joiners preferred.

How to Apply:

Interested candidates can send their updated CV to [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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