Desktop Support Engineer

DigiFocal IT Solutions Pvt Ltd; Thane District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading IT company is seeking an experienced IT Support Engineer. The role involves providing technical support to users, managing hardware issues, and ensuring smooth system operations across multiple locations. Ideal candidates should have strong troubleshooting skills and the ability to assist a dynamic user base.

Qualifications

• Minimum 1 year of IT support experience.
• Hands-on experience with hardware troubleshooting and system diagnostics.
• Experience supporting 50-60 users.

Responsibilities

• Provide Level 1 & 2 support for desktops, laptops, and peripherals.
• Troubleshoot Windows OS, VPN, and software issues.
• Manage AD accounts and handle ticketing systems.

Skills

Hardware troubleshooting

Communication

Problem-solving

Technical support

Job description

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Direct message the job poster from DigiFocal IT Solutions Pvt Ltd

Director at DigiFocal IT Solutions Pvt Ltd

Travel: Required across 4 studio locations as needed

About the Role:

We're looking for an experienced and hands-on IT Support Engineer to join our growing team. If you're someone who enjoys solving tech problems, providing end-user support, and keeping systems running smoothly, we’d love to hear from you!

What You’ll Do:

Provide Level 1 & 2 support for desktops, laptops, printers, and peripherals

Troubleshoot Windows OS, VPN, network, email & software issues

Manage AD accounts, access control, and password resets

Handle ticketing systems and resolve issues within SLA timelines

Support VoIP and telephony systems (especially for BPO setups)

Travel to different studio locations as required

Document troubleshooting steps and maintain knowledge base

Ensure compliance with IT security and data protection guidelines

What We’re Looking For:

Minimum 1 year of IT support experience

Hands-on with hardware troubleshooting, system assembling, diagnostics

Experience handling 50–60 users

Remote support experience is a plus

Average communication skills in English

Interested? Share your resumes on [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and IT System Data Services

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