Technical Support Engineer

Tech Mahindra

Dadri

On-site

INR 428,000 - 523,000

Full time

14 days+

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Job summary

Tech Mahindra is seeking a technical support professional to configure and troubleshoot our product, acting as the liaison between customers and internal teams. You will work in a complex networking environment to resolve customer issues.

Responsibilities include reproducing customer environments, managing electronic tickets, and coordinating with sales and customer success teams to address problems, as well as troubleshooting software and hardware.

Qualifications

1 year of technical support experience.
Customer service oriented.
Strong written and verbal troubleshooting skills.

Responsibilities

Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware

Skills

Technical support

Customer service

Troubleshooting

Job description

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Direct message the job poster from Tech Mahindra

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware

Qualifications