Technical Support Executive

Evkap & Co; Kolkata District; On-site; INR 279,000 - 435,000; Full time

Job summary

Evkap & Co in Kolkata is seeking a Female Technical Support Executive for an IT/Web Solutions and Software Services company. You will handle voice-based customer queries, provide effective support, and identify upselling opportunities.

The role requires 12 years of experience in voice process or customer support, mandatory upselling experience, and fluency in English, Hindi and Bengali. Immediate joiners preferred; female candidates only; shift 11:00 AM to 7:00 PM; location Salt Lake Sector V,

Qualifications

• 12 years of experience in Voice Process, BPO, Customer Support or Technical Support.
• Upselling/Cross-selling experience is mandatory.
• Excellent customer handling and convincing skills.
• Fluent in English, Hindi and Bengali.
• Strong verbal communication and problem-solving skills.
• Ability to handle customers professionally under pressure.
• Immediate joiners preferred.
• Female candidates only.

Responsibilities

• Handle customer queries and provide technical assistance through voice calls.
• Maintain professional and positive customer interactions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Identify opportunities for upselling and cross-selling relevant products/services.
• Achieve assigned customer support and sales targets.
• Maintain accurate records of customer interactions and complaints.
• Ensure excellent customer experience and service quality.

Skills

Multilingual

Customer handling

Convincing skills

Job description

Job Description:

We are hiring a Female Technical Support Executive for an IT/Web Solutions and Software Services company. The candidate will be responsible for handling customer queries through voice calls, providing effective support, ensuring customer satisfaction, and identifying upselling/cross-selling opportunities.

Responsibilities:

• Handle customer queries and provide technical assistance through voice calls.
• Maintain professional and positive customer interactions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Identify opportunities for upselling and cross-selling relevant products/services.
• Achieve assigned customer support and sales targets.
• Maintain accurate records of customer interactions and complaints.
• Ensure excellent customer experience and service quality.

Requirements:

• 12 years of experience in Voice Process, BPO, Customer Support or Technical Support.
• Upselling/Cross-selling experience is mandatory.
• Excellent customer handling and convincing skills.
• Fluent in English, Hindi and Bengali.
• Strong verbal communication and problem-solving skills.
• Ability to handle customers professionally under pressure.
• Immediate joiners preferred.
• Female candidates only.

Location: Salt Lake Sector V, Kolkata
Shift: 11:00 AM - 7:00 PM