Customer Support Executive

TALENTS VILLA; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

TALENTS VILLA in Kolkata is hiring a Customer Support Executive (Voice Process) to handle customer calls, resolve queries, and document interactions for quality service.

The role requires 6 months of experience, graduates or undergraduates, strong English communication, and flexibility for rotational/night shifts. Immediate joiners preferred in a work-from-office setup.

Qualifications

• 6 months of experience preferred.
• Graduate or Undergraduate candidates can apply.
• Strong English communication (verbal & written).
• Ability to handle customer queries professionally and efficiently.
• Night shifts may be rotational or fixed.

Responsibilities

• Handle customer interactions through calls.
• Resolve customer concerns promptly while maintaining service quality.
• Maintain accurate documentation of customer communications.
• Coordinate with internal teams for effective issue resolution.

Skills

English proficiency

Communication skills

Education

Graduate (any field)

Job description

Hiring: Customer Support Executive (Voice Process)

Process: Domestic

Location: Kolkata

Work Mode: Work from Office

Shift: Rotational Shift

Joining: Immediate Joiners Preferred

Eligibility Criteria

• Open to candidates with 6 months of experience.
• Graduate and Undergraduate candidates can apply.
• Strong communication skills in English (verbal & written).
• Ability to handle customer queries professionally and efficiently.
• Comfortable working in rotational/fixed night shifts.

Key Responsibilities

• Handle customer interactions through calls.
• Resolve customer concerns promptly while maintaining service quality.
• Maintain accurate documentation of customer communications.
• Coordinate with internal teams for effective issue resolution.

If you're looking to start or grow your career in the BPO industry with a reputed organization, this is a great opportunity!