Technical Support Specialist

Inspiration Manpower Consultancy Private Ltd; Bengaluru; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Inspiration Manpower Consultancy Private Ltd seeks a dedicated Technical Support Specialist to join our Karnataka team. The role focuses on technical voice support for international processes and involves B2B/inside sales activities, cold calling, and close collaboration with cross-functional teams to ensure high customer satisfaction.

The ideal candidate will demonstrate strong verbal and written communication, effective escalation handling, and precise CRM record-keeping to support efficient

Qualifications

• Proven experience in technical voice support and international voice processes.
• Strong communication skills, both verbal and written.
• Ability to handle escalations and provide effective solutions.
• Experience in B2B sales and inside sales is a plus.
• Proficiency in cold calling techniques and lead generation.
• Strong problem-solving skills and attention to detail.

Responsabilités

• Provide technical support to customers via voice communication, addressing inquiries and resolving issues related to our products and services.
• Manage escalations and ensure timely resolution of complex technical problems.
• Engage in B2B sales and inside sales activities, promoting our services to potential clients.
• Conduct cold calling to generate leads and expand our customer base.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and technical issues in our CRM system.

Connaissances

Technical voice support

International voice processes

Verbal & written communication

Escalation management

B2B sales

Inside sales

Cold calling

Lead generation

Problem solving

Attention to detail

Description du poste

We are seeking a dedicated Technical Support Specialist to join our team in Karnataka. The ideal candidate will have a strong background in technical voice support and experience in handling international voice processes. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical assistance to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

• Provide technical support to customers via voice communication, addressing inquiries and resolving issues related to our products and services.
• Manage escalations and ensure timely resolution of complex technical problems.
• Engage in B2B sales and inside sales activities, promoting our services to potential clients.
• Conduct cold calling to generate leads and expand our customer base.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and technical issues in our CRM system.

Required Skills:

• Proven experience in technical voice support and international voice processes.
• Strong communication skills, both verbal and written.
• Ability to handle escalations and provide effective solutions.
• Experience in B2B sales and inside sales is a plus.
• Proficiency in cold calling techniques and lead generation.
• Strong problem-solving skills and attention to detail.