Technical Support Executive

Sutherland; Chennai District; On-site; INR 240,000 - 320,000; Full time

Job summary

Sutherland in Chennai, located at Perungalathur, seeks Technical Voice Support Professionals for permanent on-site roles. The position targets 6 months to 2 years of voice process experience with strong English communication and customer service skills.

Work from office with night shift options and rotational off days. Location is Chennai, with a focus on maintaining SLAs and quality metrics while delivering empathetic customer support.

Qualifications

• Excellent communication skills in English.
• Strong customer service mindset with active email communication skills.
• Basic user-level knowledge of Windows operating systems.

Responsibilities

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining SLAs.
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Skills

English communication

Customer service mindset

Windows OS knowledge

Time management

Education

High school diploma or equivalent

Job description

Greetings!!!!

Currently we have an urgent Position for Technical Voice Support Professionals with one of our projects, location based in Chennai.

Kindly find below the Job Description for your perusal

Job Location : Chennai, Perungalathur

Mode of Employment : Permanent (Work from Office)

Shift Timings : Night Shift (Rotational Week OFF)

Experience : 6 Months - 1 Year

Job Description:

Be the primary point of contact for our Business-to-Business customers through Voice.

Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).

Take full ownership of each interaction with proactive problem-solving and excellent customer service.

Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

Maintain customer records and call documentation in our systems with precision.

Meet performance metrics such as quality, productivity, attendance, and first contact resolution.

Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications

Excellent communication skills in English

Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently.

Basic user-level knowledge of Windows operating systems.

High school diploma or equivalent and above.

6 months 2 years of experience in domestic or international voice process.

Additional Information

Job Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]

Shift: Rotational shifts include both day and night

5 days of work, 2 days rotational off

Regards

Ramesh

Talent Aquisition - Sutherland Global