Job Opportunity for Engineers - Technical Support voice

Movate; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Movate in Chennai is seeking a Tech Support Engineer to handle customer calls and troubleshoot device issues, delivering quick, first-contact resolutions with a friendly, knowledgeable service approach.

You will learn about new products, expand knowledge, and seek opportunities to upsell premium support plans, ensuring customers receive outstanding service and have the proper support entitlement.

Qualifications

• Ability to troubleshoot technical issues related to devices.
• Resolve customer issues in the first interaction.
• Willingness to learn about new products and updates.
• Excellent English verbal skills.
• Ability to upsell premium support contracts when appropriate.

Responsibilities

• Handle customer calls and troubleshoot technical issues related to devices.
• Ensure resolution provided in the first interaction with the customer.
• Acquire knowledge about newly released products and updates.
• Provide outstanding service with friendly environment and strong product knowledge.
• Position and upsell Premium support contracts based on entitlement.

Skills

Self-motivation

Work under pressure

Customer understanding

Critical thinking

Upselling

Customer-centric

Job description

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices.
• Ensure resolution provided in the first interaction with the customer
• Acquiring knowledge about the newly released products and recent updates.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
• Position and sell Premium support contracts to customers based on their support entitlement.

Technical skills:

• Self-Motivated & Ability to Work Under Pressure
• Should have good comprehensibility and understandability of what customers want
• Should have critical thought process and decision-making capability with focus on accuracy
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
• Ability to sell/Upsell

Soft Skills:

• Should possess good English verbal skills
• Excellent logical reasoning
• Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals

Diversity, Equality & Inclusion:

• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
• We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
• We never request for fees for any purpose during or after the hiring process.

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