Customer Support/ Technical Support - Voice - Chennai

Sutherland; Chennai District; On-site; INR 180,000 - 260,000; Full time

Job summary

Sutherland is seeking a Customer/Technical Support professional in Chennai with immediate joining. You will translate technical terms into simple steps for non-technical users and assist via voice, chat, or email, while processing returns and account updates.

The role requires excellent communication, basic technical troubleshooting, and a willingness to learn. Night shifts are common and flexibility is required.

Qualifications

• Excellent communication skills.
• Freshers with 6 months+ experience can apply.
• Basic technical skills like troubleshoot and Wi-Fi connectivity.
• Ability to learn new things.
• Flexible with shifts (Predominantly night shift).
• Clear verbal and written proficiency with active listening.

Responsibilities

• Translate technical terms into simple, actionable steps for non-technical users.
• Assist users via inbound voice calls, live web chat, or e-mail.
• Processing requests: Handle product returns, exchanges, refunds, and account updates.

Skills

Communication skills

Freshers welcome

Technical troubleshooting

Willingness to learn

Night shift

Verbal & written communication

Job description

Greetings from Sutherland!

We are looking for candidates who can join us immediately for the Customer / Technical Support role - Chennai.

Roles & Responsibilities

• Customer handling - Translate technical terms into simple, actionable steps for non-technical users.
• Assist users via inbound voice calls, live web chat, or e-mail.
• Processing requests: Handle product returns, exchanges, refunds, and account updates.

Skills Required

• Candidate must have excellent communication skills,
• Freshers &candidates withe 6 months+ experience can apply
• Should hold basic technical skills like troubleshoot, Wi-Fi connection
• Candidate must have the ability to learn new things
• And should be flexible with shifts (Predominantly night shift)
• Clear verbal and written proficiency paired with active listening and patience.

*CTC varies based on the experience

Interview Process

• HR Interview
• Manager Interview
• Assessment

Work Location

Sutherand, Sriram Gateway , Opp Perungalathur railway station, Chennai