Technical Support Engineer

NorthStar HR Consultants; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Two-way transportation

Food provided

Other benefits

Job summary

NorthStar HR Consultants is hiring a Technical Support Engineer – L1 to join our Bangalore, India office. You will deliver high-quality technical support to clients across chats, calls, and tickets, ensuring customer delight and KPI achievement.

The ideal candidate has 3–4 years of relevant IT support experience, strong knowledge of SaaS and cloud technologies, and familiarity with Microsoft 365, Google Workspace, and backup solutions.

Qualifications

• Working knowledge of Microsoft 365 Administration/Google Workspace Administration.
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Responsibilities

• Provide technical support to clients via chats, phones and tickets.
• Maintain professional, courteous, customer-first attitude while meeting KPI targets.
• Troubleshoot backup and recovery solutions and assist with cloud-based applications.

Skills

Customer service

Analytical thinking

Problem solving

Communication skills

Tools

Microsoft 365 Administration

Google Workspace Administration

SaaS backup and recovery platforms

Microsoft Graph API

PowerShell

CRM systems

Ticketing systems

Job description

Job Title: Technical Support Engineer – L1

Experience Required: 3 – 4 Years

Duration: Full-Time

Shift: 24/7 Rotational Shifts

Availability: Immediate – 45 days

Logistics: Two-way transportation, Food, and other benefits provided

MUST Have Skills (any of these):

• Storage Product Support
• Office 365 backup
• Microsoft 365 Backup
• GCP Backup
• SaaS Platform Backup
• VMware
• Backup & Recovery
• Disaster Recovery
• Networking
• SQL Queries
• Anti-Virus Tools
• Anti Malware Tools
• EDR
• MDR
• Windows Firewall
• Firewall Rules
• Firewall Exclusions

Company Description

Our client is a leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Their Product technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily, and efficiently from a single platform.

Our client solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Our client has a presence in over 20 countries.

Job Description

To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office.

As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all our client customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem‑solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer‑first attitude while working on chats, phones & tickets. If you are an over‑achiever with proven technical support experience who thrives in a fast‑paced environment, we want to speak with you.

Required Skills

• Working knowledge of Microsoft 365 Administration/Google Workspace Administration.
• Understanding of SaaS applications, cloud technologies, and subscription-based platforms.
• Experience troubleshooting backup and recovery solutions.
• Knowledge of Microsoft Exchange Online, AD, Group Management, AD permissions, OneDrive, SharePoint Online, Teams, and Entra ID.
• Familiarity with Google Workspace services including Gmail, Drive, Shared Drives, Contacts, and Calendar.
• Understanding of authentication technologies including OAuth 2.0, SSO, MFA, and service accounts.
• Experience analyzing application logs and troubleshooting cloud‑based application issues.
• Basic understanding of DNS, SMTP, HTTPS, and networking concepts.
• Familiarity with user provisioning, permissions management, and role‑based access controls.
• Basic SQL knowledge, including the ability to run queries, analyze data, and assist with troubleshooting database‑related issues.
• Understanding of data retention, compliance, backup methodologies, and disaster recovery concepts.
• Experience using ticketing systems and CRM platforms.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.

Preferred Skills

• Experience supporting SaaS backup and recovery platforms.
• Familiarity with Microsoft Graph API and cloud application integrations.
• Basic PowerShell knowledge for Microsoft 365 administration.
• Understanding of cloud security best practices and data protection principles.
• Experience working in a customer‑facing technical support environment.

Preferred Certifications

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)