IT Support Engineer – L2

Dalvkot Utility Enterprises Private Limited; Bengaluru; On-site; INR 400,000 - 560,000; Full time

Job summary

Dalvkot Utility Enterprises Private Limited is seeking an IT Support Engineer - L2 / Desktop Support Engineer - L2 for our Whitefield, Bangalore location. The role requires 3+ years of relevant experience and involves providing remote and onsite L2 support, troubleshooting printers, desktops, and laptops, and resolving complex IT issues.

The candidate should have strong knowledge of Windows Server environments, Active Directory, VPN, and virtualization technologies, with experience in SCCM,

Qualifications

• Qualification: Any degree.
• Certifications or technical certification are value-added.
• Proven work experience in technical support or desktop support roles; freshers are welcome.
• Must know troubleshooting printer, desktop, and laptop-related issues.

Responsibilities

• Installing, configuring, and maintaining server hardware including ADDS, DNS, DHCP, WSUS, SCCM and other application servers.
• Provide support for Windows Server 2022/2012R2/2019/2016 Hyper-V and PowerShell scripting.
• Assist with system upgrades, patches, and installations as necessary.
• Administer Active Directory (Forests, Domains, GPOs, etc.)
• Support VPN remote users and remote offices.
• Manage domain accounts in Active Directory.
• Handle networking basics, NTFS, SMB, DFS, and firewall configurations.

Skills

Windows Server

Hyper-V

PowerShell

Active Directory

VPN

VMware

Nutanix

HCI

Networking

Printers

Education

Any degree

Tools

SCCM

AD DS

DNS

DHCP

WSUS

LDAP

Job description

Job Title: IT Support Engineer - L2 / Desktop Support Engineer - L2

Location: Whitefield, Bangalore

Department: Dalvkot IT

Experience: 3+ Year Experience

Website: www.dalvkot.com

About Us

Dalvkot is a diversified group with operations across IT, Healthcare, Pharma, E-commerce, Education, and Biofuels. We focus on building scalable, secure, and innovative technology solutions that support business growth across multiple domains.

Role Overview

L2 IT support is the first line of assistance provided through remote and onsite service. Support for L2 includes knowing clients’ challenges, engaging with them, and producing tickets against them. The technicians must have basic service and product knowledge and can solve fundamental problems, such as resetting passwords, uninstalling or installing applications, etc. They also assist with particular customer problems, including solving utilization issues and fulfilling demands for help desks that need IT participation. The IT engineers of this level resolve common IT issues and respond to service requests.

Responsibilities

• Installing, configuring, and maintaining all the server hardware including ADDS, DNS, DHCP, WSUS, SCCM and other Application Server.
• Experience on Windows Server 2022, 2012R2, 2019,2016 Hyper-V, PowerShell Scripting, DC/DR and file share.
• Perform system upgrades, patches, and installations as necessary
• Knowledge of AD architecture and infrastructure (LDAP, Directory Replication, group policy, Security, Schema changes, etc.).
• Administer Active Directory (Forests, Domains, AD Partitions, FSMO Roles, FSRM, Sites, Subnets, Replications, AD Backup/Restore, Group Policies, Security, etc.)
• Provides support to VPN remote users and remote office locations.
• Managing domain accounts within Active Directory (creating, enabling, disabling accounts).
• Working knowledge of Active Directory, Group Policy, NTFS, SMB and DFS.
• Analysing system logs and performance metrics to identify root causes of issues.
• Developing and implementing solutions to improve system performance and reliability.,
• Participating in IT projects such as system upgrades, migrations, and deployments.
• Need to take care of Accounts and finance servers and application.
• Handling complex technical issues those were not resolved by L1 support.
• Collaborating with vendors and external support teams to resolve critical issues.
• Strong knowledge of Windows and/or Linux operating systems, virtualization technologies such as VMware or Hyper-V.
• Familiarity with storage solutions such as SAN/NAS.
• WIFI/AP configuration and managements.
• Configuration and maintains of WIFI portal and change the policy as per the need.
• Deploying the site and services as per need in Access portal wireless.
• Need to have knowledge in Nutanix and HCI Technology.
• ]Knowledge In firewall and network configuration and protocols to fix the issue.

Candidate requirements

• Qualification: Any degree
• Relevant certifications or Technical Certification is value-added.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Freshers are also welcome.
• Candidates must know about troubleshooting printer, desktop, and laptop-related issues.