Technical Support Executive - Information Technology

Nexdigm; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Nexdigm in Pune invites applications for a Tech Support Executive/ IT Helpdesk Engineer. You will provide technical support for employees, maintaining desktop hardware, software and systems, in a hybrid work setup.

The role expects 0–2 years of experience and a Graduate or Post Graduate qualification. You will handle OS installations, updates, VPN configurations, and basic networking while ensuring prompt ticket resolutions.

Qualifications

• ITSM/ITIL Foundation knowledge required.
• Experience with ticketing systems and remote support.
• Experience with Windows and macOS.
• Basic networking knowledge required.
• MS Office proficiency.

Responsibilities

• Provide technical support for employees by maintaining desktop hardware, software and systems.
• Troubleshoot and resolve hardware, software, printers, and basic networking issues.
• Assist users with OS installations, updates and software configurations.
• Handle onboarding and offboarding: setting up endpoints and peripherals.
• Respond to helpdesk tickets promptly and provide timely resolutions.

Skills

ITIL Foundation

Ticketing systems

Remote desktop tools

Windows

macOS

MS Office

Networking basics

Education

Graduate or Post Graduate

Tools

Diagnostic software

Job description

Job Title: Tech SupportExecutive/ IT Helpdesk Engineer

Location: Pune

Experience: 0– 2 yrs

Educational Qualification: Graduate/ Post Graduate

Work Mode: Hybrid

About the department

The Information Technology team enables business excellence by delivering reliable systems, seamless digital solutions, and robust infrastructure. The team ensures operational efficiency, data security, and continuous innovation to support organizational growth.

What’s in it for you?

This role lies in delivering strategic impact combined with hands‑on execution, ensuring that initiatives are not only well‑conceived but also effectively implemented.

Role Description

Provide technical support for our employees by managing and maintaining desktop hardware, software, and systems.

Key Result Areas

Desktop Support

• Install, configure, and maintain all the end-user devices
• Troubleshoot and resolve issues related to hardware, software, printers, and basic networking
• Assist users with basic and advanced technical support (e.g., OS installations, updates, and software configurations)
• Onboarding & Offboarding (Set up and install new endpoints, software, and peripherals)
• Respond promptly to helpdesk tickets and provide timely resolutions to technical issues
• Diagnose, troubleshoot, and resolve both hardware and software-related problems
• Support users with network connectivity issues and VPN configurations

System Maintenance & Upgrades

• Perform routine maintenance on systems & ensure up-to-date security patches, Antivirus application and software updates

Documentation & Reporting

• Maintain an inventory of Endpoint (DTP/LTP) used within the organization

Required Competencies, Skills, and Experience

• Strong understanding of computer systems, networks, and troubleshooting techniques
• Knowledge of ITSM/ITIL Foundation is must
• Use of ticketing systems, remote desktop tools, and diagnostic software
• Familiarity with operating systems like Windows, macOS
• Technology Proficient (MS Office)